Effective Date: 04/07/2026

SH Dental Laboratory (“Company,” “we,” “our,” or “us”) operates the website S & H Dental Laboratory (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Practice or business information
• Case or service details submitted by dental professionals
• Any information submitted through contact forms

Non-Personal Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and usage data

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide lab services
• Communicate with dental professionals regarding cases
• Process orders and service requests
• Improve our Website and service experience
• Comply with applicable healthcare and regulatory requirements

3. Health Information & HIPAA Notice

SH Dental Laboratory may receive information related to patient cases through authorized dental professionals. Any protected health information (PHI) is handled in accordance with applicable laws and agreements. Information submitted through general website forms may not be secure or HIPAA-compliant.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information:

• With employees, technicians, or service providers involved in case fulfillment
• With dental professionals as part of service coordination
• When required by law or regulatory obligation
• To protect our rights, clients, or operations

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve Website functionality
• Analyze traffic and performance

You may disable cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

7. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for their privacy practices.

8. Your Rights

You may request to:

• Access, update, or delete your personal information
• Opt out of communications

To do so, contact us at:

Office: 865-671-3753

Toll Free: 888-506-1263

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

SH Dental Laboratory

Office: 865-671-3753

Toll Free: 888-506-1263

Fax: 865-622-6812